Returns & Exchanges

• Customers must cover return shipping costs unless the item is faulty upon inspection.
• Cancelled orders before dispatch will receive a full refund, including delivery charges.
• Returns must be in original, unused, and sealable condition with packaging and tags intact, within 14 days of receipt.

Return Exceptions

• Worn, used, washed, tumble-dried, or altered items cannot be returned or exchanged.
• Custom-made orders are non-refundable.

How to Return an Item

1. Complete the Returns Form in your package. If lost, email info@afiyahcollections.com.
2. Repackage the item securely.
3. Ship via Post Office or courier of your choice.
4. Keep your proof of postage (tracking recommended).
5. Refunds are processed within 7 days of arrival at our warehouse and may take 3-5 working days to appear.

Important Notes

• The item is the customer's responsibility until received by us.
• Discounts/promotions (including free delivery) may be reversed if the remaining order value no longer qualifies.
• Online purchases cannot be returned in-store.

Exchanges

• Follow the Returns Process and place a new order.
• If the item is defective, a refund or replacement will be confirmed within 14 days.
• For exchanges, a re-postage fee applies, unless we are at fault.
• International exchanges require the customer to cover all delivery costs.